Case Studies

A large state Medicaid agency sought a qualified prime contractor to provide, host, operate, and maintain a comprehensive system to manage its school-based Medicaid reimbursement program.

A highly populated state faced an urgent need for call center support to manage COVID-19 test results, which later expanded to include vaccine scheduling.

One of the largest U.S. health insurance providers sought to measure and monitor participant satisfaction with inbound customer service inquiries, specifically focusing on whether callers were satisfied with the customer service experience.

A large statewide Department of Education (DOE) needed a trusted partner to deliver a comprehensive tutoring initiative aimed at helping students whose education was disrupted by the COVID-19 pandemic.

Solix partnered with the client to provide supplemental helpdesk support during peak periods, delivering a flexible, scalable approach.

Recognizing that internal teams were not always positioned to achieve a high star rating, providers turned to their long-time, trusted partner, Solix, to fill the gap and deliver high-quality contact center support.

One of the largest municipally owned electric utilities in the U.S. sought to increase participation in its Customer Assistance Program (CAP), which provides discounts on electric service to low-income households.

One of the largest school districts in the country needed a solution to increase federal revenue recovery, and to identify and implement operational efficiencies and compliance enhancements for Medicaid claims processing for special education services.

The low-income residential customer rate reduction program, regulated by the Public Utility Commission (PUC), is a state-level program established to provide electricity and telephone services at a reduced cost to over four million eligible residents.

One of the largest U.S. telecoms was operating a mature and established low cost broadband program and needed a way to strategically plan for increases in applications and eligibility reviews/determinations.

A global telecommunications provider needed a partner with expertise in eligibility determination and customer contact services to design and administer its new Lifeline program.

A Midwestern state with 350 local agencies needed an end-to-end solution to streamline federal and state grants managed at the local agency level (e.g., county, provider, service location).