Case Studies

Our work delivered. Your goals achieved.

Explore how Solix drives real-world impact across industries through innovative strategies, measurable results, and solutions tailored to each client’s unique challenges. Browse by market to find what’s most relevant to you.

Rapid Call Center Deployment for COVID-19 Support

A highly populated state faced an urgent need for call center support to manage COVID-19 test results, which later expanded to include vaccine scheduling.

Enhancing Customer Satisfaction Insights for a Leading U.S. Health Insurance Provider

One of the largest U.S. health insurance providers sought to measure and monitor participant satisfaction with inbound customer service inquiries, specifically focusing on whether callers were satisfied with the customer service experience.

Scalable Helpdesk Support for a Growing Software Provider

Solix partnered with the client to provide supplemental helpdesk support during peak periods, delivering a flexible, scalable approach.

Achieving 4-Star CMS Ratings for Leading Health Insurance Providers

Recognizing that internal teams were not always positioned to achieve a high star rating, providers turned to their long-time, trusted partner, Solix, to fill the gap and deliver high-quality contact center support.

Improving Healthcare Plans Customer Satisfaction

A leading national healthcare benefit provider needed help managing inbound customer inquiries regarding benefit plans, especially during busy open enrollment seasons.

Mastering Change in Benefits Administration: A Successful Partnership

A leading healthcare insurer faced increasing complexity in customer service operations—especially during peak enrollment periods.