Thought Leadership

Solix is a leader in business process outsourcing. Read our perspective on industry best practices and more.

Solix, Inc. White Paper : State-Sponsored Paid Family Leave – Opportunities and Challenges

“Paid Family Leave” (PFL) refers to compensated time away from work for family caregiving needs, such as a new child or the illness of a family member.  State-sponsored PFL initiatives are picking up momentum in […]

Solix, Inc. White Paper: How to Make the New Medicaid Work Requirements Work for Everyone

The Centers for Medicare and Medicaid Services (CMS) has invited states to request authority to make employment a condition of Medicaid eligibility.  CMS  was also given by Congress the ability to give states more freedom […]

Solix, Inc. White Paper – E-rate: Access to Fiber Service Funding Options

This white paper provides insight into the different types of fiber technology eligible for funding and the complex set of rules/requirements that must be followed for successful applications. Download the full article by completing this […]

Best Practices in Low-Income Benefit Program Management

Release Date: Tuesday, January 22, 2019

As an administrator of numerous low-income benefit programs for more than 15 years, Solix has been intimately involved with the evolution of business process management and technology, and we have enabled our clients to benefit […]

Assist-U: Solix Makes It Easy – Low Income Customer Assistance Programs for Utilities

To view and download a PDF of the complete E-Book, please click the download button below:

Solix Social Services: Effective Public Benefits Administration

To view and download a PDF of the complete E-Book, please click the download button below:

The New Member Retention: Leveraging Customer Care to Cross the Cost Chasm

Release Date: Thursday, February 9, 2017

In the era of Amazon and Uber, consumer expectations for services, automation, and price transparency are at an all-time high. The new consumer experience plus the realities of rising healthcare costs combine to make the […]

ez-CARE: Managing Healthcare Member Benefits in a Changing World

To view and download a PDF of the complete E-Book, please click the download button below:

Effective Lifeline Administration for State Programs

Author: Eric Seguin, Vice-President, Corporate Development & State Programs In February 2012, the Federal Communications Commission (FCC) took significant steps to reform and modernize the federal Lifeline program by releasing a major Report and Order […]

The Book of Wisdom for Delivering Essential Services: Commercial Sector

To view and download a PDF of the complete E-Book, please click the button below:

Ready to drive customer engagement?

Contact Solix Today!