Healthcare Enrollment & Sales Support

Our Solix Care solution gives your organization the agility and expertise to turn healthcare complexity into connection—so every customer feels secure and supported.

Compassionate and Professional Interactions for Client Success

Solix Care offers a complete suite of services designed to optimize the healthcare insurance experience. We provide access to advanced technology and specialized expertise, including licensed healthcare insurance advisors, ensuring healthcare applicants and organizations benefit from cutting-edge solutions. We foster compassionate and professional interactions to ensure high quality care outcomes. Our culture is reflective of our results; we have achieved “World-class” Net Promoter Scores (NPS) every quarter since implementing the NPS customer service metric in 2018. We consistently deliver service excellence to our clients and their customers.

Flexibility, Scalability, and Improved Outcomes

We partner with our clients to deploy solutions that leverage our deep knowledge in developing and supporting customer focused programs. Solix offers flexible solutions with ability to quickly scale up or down based on business cycle needs, thereby maximizing resource utilization. Our client-focused approach leverages experienced agents and AI-powered solutions to drive efficiency, productivity, and improved outcomes.

Modern Solution with Scalable Platform

Solix Care is supported by a highly customizable technology platform with integrated support across channels.
Our platform combines AI-enabled tools and agent resources to support accurate, efficient interactions with your customers.

Key Benefits

Leverage Solix’s 25+ years of experience in providing comprehensive customer care services
Agility to quickly stand up call center operations with ability to customize
World-class omnichannel, multilingual customer care with flexible staffing model and AI-enabled support tools
Dedicated Client Relationship Manager
100% U.S.-based staffing and operations

Key Features

Licensed and non-licensed agents to supplement your team
Health plan advisory experience, including application processing
Member enrollment for Medicare and Affordable Care Act (ACA) members
Application Programming Interfaces (APIs) available based on client preferences and needs
Chat, Voice, and Email automation with seamless live-agent escalation
Advanced predictive analytics to optimize staffing while ensuring SLA compliance