Business Intelligence & Analytics
Solix Insights
Through our Solix Insights solution, we give your organization the power to see more, know more, and achieve more with every decision.
On-Demand Visibility and Insights into Your Data
Solix Insights provides a business intelligence (BI) and data analytics platform that allows our clients to better understand program performance while supporting insights and analysis to drive planning, resource utilization, and fact-based decision-making. We provide our clients with secure, streamlined access to their data at any time and on-demand.
Program, Process, and Technology Design and Management
Our proven client onboarding model allows us to deploy solutions that consistently exceed expectations. We ensure that we fully understand our clients’ business and desired outcomes but, even more, we strive to serve as a partner and extension of our clients’ teams. Our data experts utilize leading technology to generate next-level reporting and visualizations to empower our clients in achieving improved outcomes.
Using Data to Create a Better Customer Experience
We develop strategic partnerships with our clients to optimize processes, improve the customer experience, and implement continuous improvement through combined learning. Our collaborative approach fully leverages Solix Insights to understand and utilize data for pragmatic, real-world solutions and process enhancements.
Key Benefits
- 10+ years of experience delivering accurate and real-time data and analytics via the Solix Insights platform
- Agility to quickly deploy secure, web-based dashboards and analytical tools
- Expert BI support team
Key Features
- Ability to connect to multiple data sources such as SQL, Excel/CSV, SharePoint, Salesforce, and ACD/IVR
- Customizable dashboard views including graphical displays and data visualizations
- Analytics and reporting refresh scheduling at any frequency, including real-time
- Service level monitoring; trend and data anomaly detection with automated alerts