Decades of Experience Helping Administer Telecom Low Income Assistance Programs
We bring a track record of eligibility determination, case management, and world class customer care to companies across a range of diverse industries. Few companies in the business services industry have as impressive a track record of accomplishment as Solix in supporting telecom low income assistance programs. In fact over the years we’ve administered over $5 billion in TRS and USF telecom program funds!
Solix understands that telecom companies require a unique blend of human touch and advanced technological support to administer Lifeline, TRS, and USF based low income assistance programs. Since the 1980’s Solix has provided end-to-end eligibility determination, case management, and program administrative support that ensure telecom assistance funds are delivered to the right consumers while linking all parties involved in funds administration and billing/collections process.
We work closely with our telecom partners to design, deploy, monitor, and report all the details of complex telecom programs.
We are committed to the development and deployment of business services that provide improved program efficiencies and better utilization of resources for telecom providers everywhere.
From our work with many of the Fortune 100 telecom providers we understand the delicate balance that must be maintained between customer experience, and the need to manage costs and deliver program efficiency for our clients.
Solix provides our telecommunications clients with a broad range of program management, customer support, and business growth services.
From land line to wireless to high speed internet services, Solix has extensive BPO support experience with telecom companies around the world.Download PDF
The speed of change and competitive industry pressures can be dizzying. Solix helps telecom managers by providing a range of mission-critical support services.
At Solix we strive to improve people’s lives by helping to connect them to the vital programs the need the most!
Let Solix show you how we can help you improve the performance of complex Lifeline, TRS, USF, and other population specific programs. We can help you improve overall program efficiency and business results.
We understand the broad service mix offered by telecom companies, as well as their growth and expansion challenges. Let us help you manage complex programs while driving new business expansion across your current and targeted customer footprint.
One of the largest U.S. telecoms was operating a mature low cost broadband program and needed a way to strategically plan for increases in applications and eligibility reviews/determinations. The primary goal was to use historical data trends to forecast and plan budgets while better aligning resources for expected surges in program activity.
One of the largest U.S. telecoms needed to determine what steps it could take to improve its approval percentage for individuals who would qualify for its discounted broadband services.
Primary goals were to increase enrollment and the percentage of applicants that were approved during their initial application process.
A global telecommunications provider needed a partner with expertise in eligibility determination and customer contact services to design and administer its new Lifeline program. They had the phone, service plan and marketing ready, but sought expertise in Lifeline programs to effectively go to market and handle expected high response volume.
A northwestern regional telecommunications provider needed a solution to quickly design and deploy a Lifeline recertification platform to quickly renew its entire Lifeline subscriber base. They required a partner with expertise and a proven track record in Lifeline programs to deliver accurate, high recertification rates to comply with a new FCC order. Solix was selected to provide the needed support.