Helping Healthcare Companies Deliver Exceptional Patient Experiences

Tech + Human Touch Business Services for the Pharma and Medical Device Industries

Today’s pharmaceutical and medical device companies require cost effective business service partners that understand regulatory compliance and help deliver exceptional patient satisfaction. The industry sets a high bar for healthcare BPO companies and expects an unwavering focus on detail and precision.

For almost 20 years Solix has delivered business services that help ensure customer satisfaction while helping progressive organizations accelerate large scale program deployment. From data security to compassionate patient support, Solix focuses on the details that are so critical to patient healthcare delivery. From prescription assistance and medical device programs, Solix understands the needs/wants of the pharma and medical product industries.

Our diligence and focus is why we are a leading provider of Business Process Outsourced (BPO) services to a broad range of industries.

Solix works hard to support the operational and business challenges of healthcare companies as they work tirelessly to support patient populations that rely on them to keep them well. We understand the delicate balance that must be maintained between patient satisfaction and the need to manage costs and program efficiency.

We Understand the Specialized Needs of Healthcare

For decades we’ve worked with a broad range of companies to help them manage complex program deployment, management and reporting. Solix provides healthcare organizations from pharmaceutical companies to medical device sales organizations with a broad range of support.

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  • Program Design — Collaborative support developing and deploying patient focused programs
  • Case Management — Precise eligibility and application processing/determination services
  • Customer Care — Omni-channel equipped contact centers allowing patient engagement over multiple platforms
  • Technology — Highly customizable program management platform enabling integrated support programming
  • Data Security — Highly redundant security protocols to satisfy the most demanding industry standards
  • Growth Programming — Business intelligence tools + outbound customer acquisition assistance capabilities

Industry Insights and Experience

Our broad, multi-industry experience has afforded us opportunities to help leading organizations improve program efficiencies and customer impact. We understand the importance of compliance monitoring and data security essential in the healthcare industry.

We appreciate the healthcare’s need for precise program management, efficiency, and compliance with state, local, and federal regulations.

We deliver measurable BPO impact in many forms:

  • 800+ US based associates
  • Multiple US based Contact Centers
  • Over 2 million calls annually with 99% measured accuracy
  • 300+ Contact Center Agents
  • Bi-lingual customer care program support
  • 97% documented customer satisfaction scores
  • 20 million+ applications reviewed
  • Technology that supports eligibility determination in <5 minutes

The Solix Difference

The speed of change in healthcare demands business service providers that provide end-to-end support. Solix assists healthcare organizations with a range of mission critical capabilities including:

  • Comprehensive Support – Complete program design, deployment and detailed performance reporting
  • Regulatory Expertise – Procedures and protocols to ensure regulatory compliance management
  • Financial Management – Extensive billing and collections expertise
  • Program Oversight – Monitoring and real time program reporting
  • Customer Support – Multiple US based contact centers providing inbound + outbound support

Let Us Deliver for You

Let Solix show you how we can help you implement complex, patient-focused support programs while delivering improved financial metrics for your organization. When efficiency, attention to detail, and patient satisfaction are key…count on Solix.

To learn more about our Pharma support services:

Focused on Healthcare Industry Needs

We help pharmaceutical and medical device manufacturers manage complex, patient-focused programs through detailed outsourced business services:

Prescription Assistance Programs
Detailed eligibility determination + notification process management

Drug Compliance Management
Inbound + outbound patient communication and documentation

Ongoing Patient Communication
Omni-channel contact center support for patient inquiry management

Patient Research
Targeted outbound surveys to support patient follow-up protocols

Adverse Event Management and Reporting
Ensuring patient safety throughout their program participation

Vendor Credentialing
Required regulatory vendor screening + physician credentialing services

Success Stories

Ready to drive customer engagement?

Contact Solix Today!