Laser Focused on Supporting Large-Scale Government Sponsored Programs
Tech + Human Touch Business Services Support for Public Assistance Programming
Federal, state, and local government sponsored consumer programs require outsourced business service partners that are highly responsive, provide best practice data security, and comply with all regulatory guidelines.
Government agencies expect outsourced business service partners who demonstrate an unwavering focus on detail and precise program implementation.
For almost 20 years Solix has delivered precise eligibility determination, case management, and large-scale programmatic support across a broad range of public assistance and financial subsidy programs. From data security to compassionate outsourced customer support, Solix focuses on the details that are critical to the delivery of a broad range of financial products and services.
We understand the specific needs of government mandated, consumer focused programs. Our diligence and focus positions us as a leading provider of Business Process Outsourced (BPO) services to a broad range of governmental organizations that require precise program execution and white glove customer care.
Solix works hard to support the operational and business challenges of government mandated programs designed to support families all across the nation.
As a leading BPO services provider, Solix understands the delicate balance that must be maintained between customer satisfaction and the need to manage costs and program efficiency.
Decades of Business Services Support to Governmental Agencies
For decades Solix has worked with federal, state, and local governmental agencies to help them with in the areas of program deployment, operational day-to-day management and reporting.
Download PDF- Program Design — Collaborative support developing and deploying detail intensive programs
- Case Management — Precise application processing and eligibility determination services
- Customer Care — Omni-channel equipped contact centers providing multiple communication options
- Technology — Highly customizable business process management platform enabling integrated support programming
- Data Security — Highly secure and redundant protocols to satisfy the most demanding industry standards
- Growth Programming — Business intelligence and program analytics solutions combined with customer outreach and acquisition assistance.
Industry Insights and Experience
We’ve supported large-scale disaster relief initiatives as well as targeted ABLE financial assistance programs. We understand the data security and responsive customer support that governmental agencies demand!
Our broad multi-industry experience has afforded us opportunities to help numerous governmental agencies improve program efficiencies and customer impact. We understand the importance of compliance monitoring and data security essential to government entities.
We appreciate the need for precise program management, efficiency, and compliance with state, local, and federal regulations.
We deliver measurable business impact:
- 800+ US based associates
- Extensive program design and implementation across industries
- Multiple US based Contact Centers
- 2 million+ calls annually with 99% measured accuracy
- 300+ Contact Center Agents
- Bi-lingual customer care program support
- 97% documented customer satisfaction scores
- 20M+ applications reviewed
- Technology to support <5 minute eligibility determinations
- Waste, Fraud, Abuse Management – Strategic geo-targeting tools to identify potential fraud issues relative to low income program
The Solix Difference
For 20 years Solix has supported government based public assistance and subsidy programs including:
Lifeline – Large scale landline, cellular, and broadband low income assistance telecom programs
ABLE – Special government sponsored savings programs for targeted disabled consumers
Disaster Relief – Solix provided eligibility determination and funds distribution for Hurricane Sandy victims
Effective support of large-scale, targeted government administered programs demands outsourced service providers that provide end-to-end scope support. Solix provides a range of mission critical capabilities including:
- Program design, deployment and reporting
- e-Rate programs for schools and libraries
- Regulatory compliance management
- Billing and collections expertise
- Monitoring and real time program reporting
- Multiple US based support centers
Benefit from Precise Program Execution
Let Solix show you how we can help you implement complex, large-scale support programs while delivering improved program metrics for your organization. When efficiency, attention to detail, and customer satisfaction are key…count on Solix.
Sivic Solutions Group
Solix now offers health and human services as well as juvenile justice agencies and school districts extensive financial management, revenue recovery and cost allocation consulting experience through its subsidiary Sivic Solutions Group (SSG).
SSG assists its customers with the design, development and implementation of major financial systems including Medicaid Management of Information Systems (MMIS) and Statewide Automated Child Welfare Information Systems (SACWICS and CCWIS). SSG’s expertise has provided value-added solutions to agencies for program and financial data integration, case management, integrated eligibility and claims/payment processing as well as accounting and cost allocation.
Core Services include:
Education – Services include consulting services and developing system solutions in the areas of student information, special education tracking, time studies and Medicaid administrative claiming, reimbursement billing and cost settlement.
Health & Human Services – Services include program consulting, federal claiming and regulatory compliance, cost allocation, financial management, rate setting, and healthcare consulting in Medicaid, Title IV-E, CHIP, TANF, SSI, Medicare, and a wide range of block grant funding areas. Consulting experience includes revenue management services in mental health, child welfare, developmental disability, substance abuse, public health, financial assistance, child care, juvenile justice, long term care services and drug and alcohol services.
Systems – Web-based systems include support for case management, financial management, child welfare (SACWIS and CCWIS), Medicaid (MMIS), third party claims management (TPA), county finance information systems (CFIS), and cost allocation.
To learn more about SSG and its services, please visit:
To learn more about our Government Programs support services:
Focused on the Needs of Governmental Programs
We help manage complex programs by providing a range of critical outsourced business services:
Program Design
Collaborative support developing and deploying large-scale regulatory programs
Claims Processing
Precise application and eligibility processing services.
Customer Care
Multi-lingual and omni-channel contact center support
Eligibility Determination
Automated and manual eligibility determination and case management support
Funds Disbursement
Accountable funds management + secure disbursement support
Compliance Management
Detailed compliance management and reporting systems/protocols
