Utilities seeking to improve their Customer Assistance Programs (CAP) and strengthen the processes and data mining that support operations are meeting with Solix, Inc. in Phoenix April 9-11 at Booth 839 during this year’s CS Week Conference.
Attendees visiting Solix will gain insight to how its experience in serving the utility sector and its Assist-U Program has helped enhance numerous aspects of CAPs from income qualification, verification and case management to customer experience on the public facing front to leveraging predictive analytics and increasing process efficiencies behind the scenes.
Solix Assist-U is a powerful collection of services designed for utilities to amplify operational impact and customer engagement. Featuring secure cloud-based tools with tested and proven processes, Assist-U also offers a customer service experience that elevates your brand through highly trained agents and omni-channel assistance. By employing Assist-U, a large state agency for example, was enabled to deliver discounted energy to 3.2 million qualified low income households while decreasing fraud and achieving a customer satisfaction score of 97%
Solix’ services are designed to meet the strictest regulatory requirements by providing comprehensive and reliable reporting as well as industry leading eligibility verification and compliance solutions critical to utilities – especially government entities seeking to minimize waste, fraud and abuse
Solix is a best-in-class business process outsourcing firm providing program management, technology solutions, consulting and customer care for clients throughout the United States. For more information contact us at firstname.lastname@example.org or call 800.200.0818
Media Contact: Gene King