States are choosing Solix, Inc. and its experience in administering public benefit programs, as well as supporting emergency initiatives such as recovery programs after Superstorm Sandy, to help them coordinate and administer their COVID-19 testing programs.
Solix’ CARES Act Administration Services offer comprehensive support for a program’s workflow lifecycle ranging from designing, creating and implementing web portals and multi-channel customer care for application intake and customer engagement, to eligibility reviews, case management and quality assurance for program integrity. Detailed reporting includes real-time dashboards, application monitoring and predictive analytics to optimize program performance.
In assisting states’ COVID-19 testing, Solix quickly implemented multi-channel call center operations that support multiple languages, deployed an Interactive Voice Response (IVR) system, trained Customer Service Representatives to provide patients with their test results along with other important information, and developed web portals to support the rapid and automated exchange of patient information. In one state, after experiencing heavy call volumes, Solix was asked to increase capacity and rapidly expanded call center operations from managing 5,000 daily calls to 15,000 calls per day. Since implementing these programs, Solix has handled more than 1.3M patient calls to date (inbound and outbound) in two states.
Government agencies across the nation have chosen Solix’ CARES Act Administrative Services to support their efforts in delivering varied assistance to residents or organizations affected by the pandemic. Additional programs Solix is supporting around the nation include emergency small business grant programs and an electricity assistance program for residents.
Solix is a best-in-class business process outsourcing firm providing program management, technology solutions, consulting and customer care for clients throughout the United States. Solix and its subsidiary, Sivic Solutions Group, offer expert support for a range of government funding programs including Federal Medicaid, TANF, E-rate and Rural Health Care. For more information, call 800-200-0818 or visit us at www.solixinc.com
Media Contact: Gene King
Solix, Inc. Corporate Communications
973-581-5320 / firstname.lastname@example.org