Case Studies

These success stories are representative of the experiences and results achieved for hundreds of clients in the government and commercial sectors.

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Telecom

Managing Lifeline Program for Global Telecommunications Company

A global telecommunications provider needed a partner with expertise in eligibility determination and customer contact services to design and administer its new Lifeline program. They had the phone, service plan and marketing ready, but sought expertise in Lifeline programs to effectively go to market and handle expected high response volume.

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Telecom

Exceeding Lifeline Recertification Goals

A northwestern regional telecommunications provider needed a solution to quickly design and deploy a Lifeline recertification platform to quickly renew its entire Lifeline subscriber base. They required a partner with expertise and a proven track record in Lifeline programs to deliver accurate, high recertification rates to comply with a new FCC order. Solix was selected to provide the needed support.

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Government

Helping New York Rebuild from Superstorm Sandy

In the wake of the destruction to New York City homes caused by Superstorm Sandy, the Mayor’s Office of Housing Recovery Operations (HRO) launched the Build It Back Program to help New Yorkers repair, rebuild and elevate their homes. The HRO engaged Solix to serve as an extension of their organization and provide consultative expertise and other critical operational services.

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Government

Building Schools & Libraries Program Volume and Efficiency

The E-Rate program provides eligible schools and libraries access to affordable telecommunications and internet services. Applicants with the highest poverty levels are additionally eligible for connectivity-related equipment, such as web and email, servers, routers, etc. Solix provided end-to-end management of the program eligibility determination.

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Healthcare

Improving Healthcare Plans Customer Satisfaction

A leading national healthcare benefit provider needed help managing inbound customer inquiries regarding benefit plans, especially during busy open enrollment seasons. They also needed highly trained, licensed agents and automated solutions to support outbound initiatives aimed at growing revenue and retaining their existing customer base in a highly competitive market.

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Telecom

Providing Texas Residents with Electricity and Telephone Discounts

The low-income residential customer rate reduction program is a Texas state-level program established to provide electricity and telephone services at a reduced cost to over four million eligible residents. After working with a partner that managed the database of eligible electric customers, Solix was engaged to design and implement a more robust solution for both electric and telephone customers.

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Utilities

Providing Texas Residents with Electricity and Telephone Discounts

The low-income residential customer rate reduction program is a Texas state-level program established to provide electricity and telephone services at a reduced cost to over four million eligible residents. After working with a partner that managed the database of eligible electric customers, Solix was engaged to design and implement a more robust solution for both electric and telephone customers.

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Utilities

Delivering Energy Assistance to Thousands

A Texas municipality sought an experienced partner to help efficiently and accurately qualify, enroll and notify 45,000 participants eligible for its energy subsidy program. Leveraging proprietary technology to quickly filter and match application data points, Solix qualified eligible participants for the program, and provided high-touch customer care, and fulfillment services.

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