Most utility, electric, water and gas companies offer low-income and medically vulnerable customers energy bills assistance programs. The challenge for most is the ability to accurately sort and review the large number of applications and enable fast efficient turn-around to meet program requirements.
The Need for $AVE
Subsidized Assistance with Verification Eligibility or “$AVE” helps utility companies offer programs that assist eligible, low-income and medically vulnerable residents to receive discounted utility costs and access to services such as weatherization, energy audits and more. Solix’s unique combination of program design and technology can process large quantities of data, cross-referencing with multiple sources to ensure eligibility and minimize fraud, waste & abuse.
Program Benefits
- Consultative Program Development
- End-to-end programmatic eligibility qualification, enrollment and renewals
- Enhanced customer experience
- Increased operational efficiencies
- Greater customer satisfaction and retention
$AVE Program Features
Consulting & Program Design
- Review of Statutory, Regulatory Requirements & Objective
- Process/Internal Controls
- Project Management & Implementation
- System Requirements
- Program Monitoring & Reporting
- Audit Preparation & Support
Eligibility Screening
- Application Review
- Initial Enrollment & Recertification
- Coordination of Benefits
- Near Real-Time Reviews
- Wait Listing
- IVR Eligibility
Application Intake
- Electronic Data Feeds
- Call Center Assisted
- Mobile App
- Customized Web Portal
- Digitization of Paper-Based Applications
Customer Care
- Live US-Based Agents
- English/Spanish Capabilities
- Eligibility Details
- Agentless Outbound Dialing & Text Messaging Technology
- Comprehensive Fulfillment Services
- Status Notifications (Paper & Electronic)
Case Management
- Single Point of Contact
- Application Reviews
- Customer Relationship Management
- Project Management
Minimize Fraud, Waste & Abuse
- Comprehensive Process & System Controls
- Cross-Verification with Independent Data Sources such as Tax Records
- Validation of Documents
- QA/QC as Secondary Reviews
Featured Case Study
About Solix
For more than 20 years, Solix has successfully administered healthcare, state and federally funded programs requiring complex regulatory program expertise and protection of confidential information. Learn more by watching “Solix Unwrapped”.
Ready to drive customer engagement?
Contact Solix Today!
