Core Solutions

Solix's decades-long track record of long-term, highly satisfied clients is achieved through the outstanding delivery of services in program administration, application and claims processing, business process technology solutions, customer care call centers and consulting.

Customer Care Call Center

  • Understanding your business, your brand and your customers is vital to developing a successful program. Our customer care call center representatives serve as an extension of your brand to provide a consistent and professional experience with every interaction.
  • Solix’s team of best-in-class call center experts delivers customized and scalable solutions, simplifies complexity and achieves compliance standards.
  • Our personalized support, dedicated account managers and robust training ensure quality interactions from start to finish.

Application/Claims Processing

  • Solix deploys solutions to compliantly and cost-effectively process applications and claims of many types, for accurate eligibility determination.
  • Our scalable solutions can manage unique, complex application processing as well as standardized, high-volume claims exceeding millions of transactions per year.
  • We utilize proven technology solutions combined with unique case management expertise that drive auditable, measurable and reliable results.

Program Administration

  • Determining applicant eligibility is essential to the administration of compliant solutions for complex programs.
  • Solix delivers the expertise to convert complex and regulatory-based requirements into efficient, user-friendly processes.
  • Solix’s services include program design, implementation and operations; comprehensive customer communications, including program outreach and education, application assistance and follow- up; and thorough controls combined with business intelligence tools to ensure program integrity and achievement of desired outcomes.

Business Process Technology Solutions

  • Using our proprietary Solix Unified Process (SUP) for business process management, Solix deploys a range of technology solutions to deliver outstanding results.
  • Our leading edge technology platform allows us to quickly bring solutions to market with the flexibility to customize components to meet your unique needs.
  • Integrated controls and comprehensive security measures ensure the protection of data and compliance with regulatory requirements.

Consulting

  • Solix has extensive experience with the Federal Rural Health Care program regulations and application guidelines. Our Rural Health Care consulting services provide deep expertise to successfully navigate the complex processes and secure critical funding for your facility.
  • Data is vital to effectively manage any business or program. With our business intelligence analytics toolkit, we can help you better understand your data and make timely and impactful decisions.
  • Successful companies are keenly focused on quality. Solix’s quality assurance and quality control review services strengthen your processes and controls to achieve better results.

Solix Delivers

Solix received top ratings on its performance in managing services for residents and business owners affected by Superstorm Sandy.