Government & Commercial Sectors

In the government sector, Solix is the leading administrator of telecommunications Lifeline programs, working with many governmental agencies and leading service providers throughout the U.S. In the commercial environment, more companies are turning to Solix for specialized customer care services for complex programs such as healthcare eligibility, open enrollment assistance and concierge customer support.

Solix Solutions: Books of Wisdom

Download our ebooks to find out how Solix connects people to essential government and commercial services, through business process management and eligibility determination solutions that make these connections quickly, efficiently, and in compliance with standards.

Government

Billions of dollars are made available each year to provide essential telecommunications, energy, healthcare, disaster recovery and other services to millions of Americans.

Organizations that administer these programs are challenged to accurately qualify the individuals who need these services, and to ensure that compliance standards are met.

The Solix solution brings together a team of experts in program eligibility, customer service, compliance, and technology to relieve organizations of this administrative burden, quickly and efficiently qualifying and connecting individuals to these services.

Today, Solix is one of the most experienced organizations in delivering programs that connect people with universal services. Solix manages more of these programs than any other company, with a stellar track record for compliance and efficiency.

How do we do it? With expert business process management and eligibility determination systems, Solix links qualified applicants to these programs. In addition, Solix brings an unparalleled dedication to each and every individual and transaction that results in superlative customer service at every level.

Commercial

Customer communications and eligibility determination for complex services requires specialized expertise and processes.

Solix’s specialized customer care and program management services connect, engage, and efficiently move people through an often complex or service-intensive process.

Solix’s customer care staff, including an extensive number of bilingual employees, specialize in complex and potentially sensitive communications that involve reaching out to customers multiple times, motivating and instructing them to take action, and monitoring their progress to ensure that the needed connections are made.

These licensed customer care agents receive ongoing continuing education and training to stay compliant with all requirements in order to better serve our customers’ needs.

In the commercial environment, more companies are turning to Solix for specialized customer care services for complex programs such as healthcare eligibility, open enrollment assistance and concierge customer support.