Government/Utilities

Solix connects millions of people to essential services in energy and telecommunications. It is the leading administrator of telecommunications Lifeline programs in the nation, working with many governmental agencies and leading service providers throughout the U.S. It consistently receives the highest rankings in customer satisfaction surveys.

How Solix Helps

For over a decade, Solix has partnered with utility companies and utility-focused government agencies to help them run more efficient discount and rebate programs, qualify applicants faster and more accurately, and ensure more responsive customer communications. Our deep industry and regulatory knowledge provide you with smart, agile solutions such as:

  • Efficient, cost-effective program design and management where eligibility is a key component
  • NEW – Qualification via mobile applications for faster turn-around
  • Improved outreach and response time with 100% domestic contact center solutions via Solix Connect
  • Comprehensive, audit-ready reporting and analysis for regulatory examiners and senior management
  • Consulting Services to help you navigate regulatory complexity and ensure program integrity
  • Audit-ready results reporting and compliance controls, such as SOC1 Type II

Contact Us Today

For more information on how Solix can help with your Government/Utilities program:

Contact Us or call 800.200.0818

For a municipal energy provider, Solix qualified, enrolled, and notified 45,000 participants within nine months including ongoing renewal applications for qualified candidates.

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Texas Municipal Utility Partners with Solix to Deliver Energy Assistance to Thousands

Solix developed a complete concept for  Innovation Partnership (IPart) to provide grant review and administration to early-stage high tech companies, helping them win more federal Small Business Innovation Research (SBIR) grants.

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Solix Helps Pennsylvania Small Businesses Increase Share of Federal Grant Funding

Within two years of Solix engagement, the National Cancer Institute recognized the Florida Biomedical Research Program as one of only a few that meets its stringent standards for peer review and award decision making.

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Solix Partners with State Agency to Administer Award-winning Biomedical Research Grant Program

Solix’s mobile eligibility platform reduced the average time to complete a successful application for a Lifeline service provider to less than four minutes, resulting in better productivity and cost savings from mobile agent resources.

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Wireless Lifeline Service Provider Leverages Solix’s Mobile Eligibility Platform for Lifeline Program Efficiency

For a regional telecom provider, Solix reduced costs and leveraged automation for a greater speed and efficiency for its recertification program, surpassed customer goals by recertifying 68.5% of their existing customer base, and minimized heavy volumes of processing at one time.

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Regional Telecom Provider Outsources Lifeline Program to Solix for Speed & FCC Compliance

For a Lifeline program administered for a global telecommunications provider, Solix realized 10 times the expected volume of new customers processed in the first year, reviewed more than 18 million applications, and processed 6.4 million new and annual Lifeline certifications while reducing the cost of new customer acquisition.

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Lifeline Program Administration for Global Telecommunications Provider

For the Pennsylvania Universal Service Fund, Solix improved efficiency via automation with 75% of fund participants utilizing online systems versus paper forms, and centralized operational efficiencies for more cost savings and program accountability.

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Solix Provides Total Solution for Cost-Efficient Administration of Government Program

Solix’s effective data matching process enabled more than $60.6 million in electric subsidiaries and $40.3 million in telephone awards to be qualified and approved for a government utility.

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Public Utility Commission Teams with Solix to Provide Qualified Residents with Electricity and Phone Service Discounts