Most utility, electric, water and gas companies offer low-income and medically vulnerable customers energy bills assistance programs. The challenge for most is the ability to accurately sort and review the large number of applications and enable fast efficient turn-around to meet program requirements.

The Need for $AVE

Subsidized Assistance with Verification Eligibility or “$AVE” helps utility companies offer programs that assist eligible, low-income and medically vulnerable residents to receive discounted utility costs and access to services such as weatherization, energy audits and more. Solix’s unique combination of program design and technology can process large quantities of data, cross-referencing with multiple sources to ensure eligibility and minimize fraud, waste & abuse.

Program Benefits

  • Consultative Program Development
  • End-to-end programmatic eligibility qualification, enrollment and renewals
  • Enhanced customer experience
  • Increased operational efficiencies
  • Greater customer satisfaction and retention

$AVE Program Features

Consulting & Program Design

  • Review of Statutory, Regulatory Requirements & Objective
  • Process/Internal Controls
  • Project Management & Implementation
  • System Requirements
  • Program Monitoring & Reporting
  • Audit Preparation & Support

Eligibility Screening

  • Application Review
  • Initial Enrollment & Recertification
  • Coordination of Benefits
  • Near Real-Time Reviews
  • Wait Listing
  • IVR Eligibility

Application Intake

  • Electronic Data Feeds
  • Call Center Assisted
  • Mobile App
  • Customized Web Portal
  • Digitization of Paper-Based Applications

Customer Care

  • Live US-Based Agents
  • English/Spanish Capabilities
  • Eligibility Details
  • Agentless Outbound Dialing & Text Messaging Technology
  • Comprehensive Fulfillment Services
  • Status Notifications (Paper & Electronic)

Case Management

  • Single Point of Contact
  • Application Reviews
  • Customer Relationship Management
  • Project Management

Minimize Fraud, Waste & Abuse

  • Comprehensive Process & System Controls
  • Cross-Verification with Independent Data Sources such as Tax Records
  • Validation of Documents
  • QA/QC as Secondary Reviews

Featured Case Study

Here is the description for the Case Study…

See Our Case Study

Case Study Title

About Solix

For more than 20 years, Solix has successfully administered healthcare, state and federally funded programs requiring complex regulatory program expertise and protection of confidential information.

Learn more by watching “Solix Unwrapped”.

Contact Us