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Stay up-to-date with News and Press Releases from Solix, Inc. For media inquiries, please contact Gene King, 973.581.5320.

Posts in "Articles"

Multi-Channel Customer Engagement Model Enhances the Customer Experience and Improves Program Performance

Optimizing the “customer experience” is no longer just a focus for destination resorts or retail stores. Strengthening customer engagement is essential for utility and energy companies today as customers increasingly demand and expect quick access […]

More Stronger NJ Business Grant Recipients Share their Stories

Read the complete article and watch the videos on the New Jersey Economic Development Authority website.

Superstorm Sandy Small Business Grant Program Administered with help from Solix

Superstorm Sandy-impacted businesses are “Open for Business” thanks to the Stronger NJ Small Business Grant Program administered with help from Solix Inc. – One recipient says,  “Thank you so much for all the help you […]

Dealing with FCC Lifeline Reform: The Importance of Investing in Eligibility Screening Services

The Lifeline program, which provides discounted telephone services and hardware to qualified individuals, depends heavily on the ability of your team to recertify existing subscribers and identify new applicants who may be eligible for this […]

Outsource Healthcare Program Management: Ensure PCI Security Standards & HIPAA Compliance

Protecting personal client information is more complex today than ever before. And while PCI security standards and HIPAA actively ensure that consumer information is kept safe and secure, these regulations mean organizations and programs must […]

The Value of an Individual Contact: Investing in Your Contact Center Services

Businesses thrive on strong, long-term customer relationships. Losing just one prospective client can be absorbed in the short term, but, it is important for an organization to think about the long term financial implications associated […]

Is Your Organization Prepared to Weather the Healthcare Storm?

For the healthcare industry, January 1, 2014 promises to be a challenging time as the influx of new members increase exponentially. As healthcare providers, you know all too well how a sharp increase in service […]

Going the Extra Mile to Engage with Consumers

Consider this: there are currently 82.2 million smartphone users in the U.S. And 48 percent of those users check their smartphones more than 10 times per day. With so many people glued to their phones, […]

The Importance of Mapping the Customer Journey

Those in the greater New York and New Jersey areas know all too well how utility companies struggled to serve them in the weeks and months following recent natural disasters, even requiring back-up services from […]

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