Solix Connect – When Every Contact Counts
Contact Center Solutions Data & Document Processing Fulfillment Services
Results-driven contact center solutions to improve your customer connections
Connecting with customers and prospects and building strong, lasting relationships is what most organizations stake their success and reputation on. However, when it comes to implementing successful programs, internal staffing constraints, fragmented communications platforms and budget limitations often stand in the way.
Solix provides organizations like yours with a holistic, multi-channel approach to outsourced customer care and communications. For over 20 years, our expert, 100% US-based agents have helped government agencies and businesses across many industry verticals meet their demands, increase customer satisfaction and deliver a consistent brand message. Solix Connect offers comprehensive contact center services to meet your needs, including:
Why Solix Connect is Different
At Solix, we’re not your “big box” call center. Understanding your business, your brand and your customers is vital to develop a successful program. We take the time to get to know them all. Our highly trained customer care agents work as an extension of your brand to provide a consistent, professional experience with every connection. Our personalized support, dedicated account managers and robust reporting ensure quality connections and program integrity from start to finish.
Examples of our programs include:
Solix adheres to industry best practices and regulatory guidelines such as PCI security standards and HIPAA compliance.
Data & Document Processing
Whether you need help gathering, verifying, scanning or processing customer information, ensuring accuracy and security is critical throughout every step of the process. You can be confident in outsourcing these projects to Solix, who works with you to design a program around your specific needs and criteria. Our high-performing, US- based team, organized process and fast turnaround times help you reduce strain on your resources and increase efficiency. Monitor service levels and better manage your brand at every stage of your program with our ongoing reporting capabilities.
Good customer service doesn’t stop at the contact center. Our fulfillment support center offers you a full suite of services to provide greater flexibility and control over your program.. We offer the following fulfillment solutions:
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