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    Solix Connect – When Every Contact Counts

     Contact Center Solutions Data & Document Processing Fulfillment Services 

     
    Want to speak with a Business Development Manager?
    Call 888.957.2764 today.

     

    Results-driven contact center solutions to improve your customer connections 

    Connecting with customers and prospects and building strong, lasting relationships is what most organizations stake their success and reputation on. However, when it comes to implementing successful programs, internal staffing constraints, fragmented communications platforms and budget limitations often stand in the way.

    Solix provides organizations like yours with a holistic, multi-channel approach to outsourced customer care and communications. For over 20 years, our expert, 100% US-based agents have helped government agencies and businesses across many industry verticals meet their demands, increase customer satisfaction and deliver a consistent brand message. Solix Connect offers comprehensive contact center services to meet your needs, including:
     

    • Inbound Services such as live agents and real-time, interactive click-to-chat so your customers avoid endless agent-to-agent carousels and extended hold times
    • Outbound Services improve your sales outreach, retention initiatives and customer loyalty programs with professional, US-based agents, well-versed on your program’s messaging and goals
    • Intelligent Routing via Interactive Voice Response (IVR) – reduce the frustration of being trapped in the IVR vortex with the use of our state-of-the-art technology
    • Autodialing & Predictive dialing – achieve greater efficiency and improve customer satisfaction on call campaigns of any size, including crisis communications and notifications
     
    Solix is such a good partner for us, because of their flexibility. It’s been a little over three years since we started this partnership, and they have really taken time to learn about our products, healthcare in general, our company, but more importantly, what our customers demand and what they expect to receive when they call us and contact us regarding their healthcare needs."

    Sr. Manager
    Sales & Contact Center
    Large National Healthcare Provider
     
     

     Why Solix Connect is Different 

    At Solix, we’re not your “big box” call center. Understanding your business, your brand and your customers is vital to develop a successful program. We take the time to get to know them all. Our highly trained customer care agents work as an extension of your brand to provide a consistent, professional experience with every connection. Our personalized support, dedicated account managers and robust reporting ensure quality connections and program integrity from start to finish.

    Examples of our programs include:
     

    • Loyalty Programs
    • Customer Surveys
    • Order Taking
    • Appointment Setting/Sales
    • Customer Welcome Calls
    • Fundraising or Political Outreach
    • Eligibility Claims
    • Crisis Communications
    • Help Desk
    • Market Research

    Solix adheres to industry best practices and regulatory guidelines such as PCI security standards and HIPAA compliance. 

     

     
     

      Data & Document Processing 

    Whether you need help gathering, verifying, scanning or processing customer information, ensuring accuracy and security is critical throughout every step of the process. You can be confident in outsourcing these projects to Solix, who works with you to design a program around your specific needs and criteria. Our high-performing, US- based team, organized process and fast turnaround times help you reduce strain on your resources and increase efficiency. Monitor service levels and better manage your brand at every stage of your program with our ongoing reporting capabilities. 

     

     

     Fulfillment Services 

    Good customer service doesn’t stop at the contact center. Our fulfillment support center offers you a full suite of services to provide greater flexibility and control over your program.. We offer the following fulfillment solutions:
     

    • Email Support

    • Personalized Letter Processing
    • Generic Letter Processing
    • Scanning
    • Business Reply Mail Processing
    • Back-End Office Support