The healthcare landscape is perennially shifting – higher costs, tighter margins, increased competitive pressures, and a growing need for consumers to be better educated and more proactive about how best to interact with the healthcare services ecosystem. This is true not just during enrollment period but throughout the year – a challenge many healthcare firms may not always have the resources to fully support.

What is ez-CARE?

Customer Assisted Renewal & Enrollment or “ez-CARE ” offers healthcare firms a value based, fully compliant programmatic B2C solution that optimizes how you can communicate with your members to meet seasonal consumer demand during open enrollment periods, benefit plan administration and support for ongoing outreach.

Program Benefits

  • Real-Time Customer Care
  • Rapid Response
  • Program Scalability
  • Flexible Hybrid Technology
  • Increased Client Satisfaction
  • Early Risk Detection

ez-CARE Program Features

Consumer Engagement

  • Inbound/Outbound Call Services
  • Customer Outreach
  • Member Education

Program Management

  • Minimize Waste, Fraud & Abuse
  • 100% Regulatory Compliance
  • Certified Customer Service Reps

Education & Training

  • State Dept. of Insurance Training
  • License Renewal
  • Program Training

Fulfillment

  • Benefit Cards
  • New Member Packets
  • Document Digitization

Featured Resources

The healthcare landscape is perennially shifting – higher costs, tighter margins, increased competitive pressures, and a growing need for consumers to be better educated and more proactive about how best to interact with the healthcare services ecosystem. Need a scalable ”on demand” solution to meet these growing challenges? Welcome to ez-CARE.

Download our ez-Care eBook!

ez-CARE: Managing Healthcare Member Benefits in a Changing World

Solix maintained an average customer satisfaction score of 97% and helped one major insurer overcome particular challenges with customer services during peak enrollment periods by ramping up, training, hiring and then re-deploying staff when these peak periods ended.

See Our Case Study

Mastering Change in Benefits Administration: A Successful Partnership

About Solix

For more than 20 years, Solix has successfully administered healthcare, state and federally funded programs requiring complex regulatory program expertise and protection of confidential information.

Learn more by watching “Solix Unwrapped”.

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