The Solix Blog

Insights and innovation from Solix, Inc., an industry leader in connecting people to programs for essential government and commercial services.

Posts in "Service Delivery"

Customer Care, Service Delivery

The Customer is Always Right…NOT!!

December 1, 2016 by Carolyn Flowers

For anyone who is in a service role, you’ve probably heard, “The customer is always right.”  It’s been a coined phrase for so long, customers seem to swear by it.  However, I’m not so sure […]

Service Delivery

Baseball Mom: The Power of Perspective

November 21, 2016 by Janette Alexander

When my son was very young and learning to play baseball he became increasingly frustrated.  He had a good eye and could always hit the ball.  Usually, it was only to the infield or maybe […]

Service Delivery

The Lessons that Surround Us

September 14, 2016 by Janette Alexander

We are surrounded by experiences that can help us accomplish our work tasks at Solix if we only take a few moments to discover and learn from them.  I’ll share a recent one. While on […]

Service Delivery

Play It As It Lies: The Importance of Rules & Procedures

August 31, 2016 by Gregory DiSarno

It was a typical day on the golf course for me, as I again found myself in the woods searching for my ball. There it was, lying on top of a root in front of […]

Service Delivery

Assembly Line, the Key to a Successful System Rollout

August 24, 2016 by Gregory DiSarno

“I will have turkey and swiss on whole wheat please.” First station – the slicer guy. “Lettuce, tomato, oil and vinegar please.” Second station – the condiment guy. “Drink and Chips combo please.” Third station […]

Service Delivery

All Hands on Deck

July 21, 2016 by Gregory DiSarno

As another 4th of July passes and as the Independence Day sequel tops the box office, it brought back memories of one of the classic speeches in cinema history. In the first Independence Day movie, […]

Service Delivery

3 Golden Rules of Quality Control

July 1, 2016 by Gregory DiSarno

In a business driven by production, it is easy to see what takes a backseat most of the time….and that is quality control. These days our customers are constantly raising the bar and need results […]

Service Delivery

5 Keys to Opening a Successful Pop-up Call Center

June 23, 2016 by Gregory DiSarno

With the advent of apps, online chat and email, the customer service landscape has changed drastically. Long hold times are a thing of the past. Today’s customer want answers fast.  So when faced with an […]