There are many theories around what qualifies as a good approach to business process management. We find strategic alignment most interesting as the primary linkage between organizational priorities and enterprise processes, enabling achievement of business goals. This equates to defining a corporate mission along with guiding principles that provide a roadmap for improving alignment among the organization’s performance measures, strategic plans, and budgets.
- Being 100% focused on customer satisfaction by providing exceptional service and measurable results
- Create seamless end-to-end business processes that deliver high quality, innovative solutions and continually invest in technologies, expertise and efficiency.
- Provide a culture that fosters creative process thinking and collaboration
- Design a center-of-excellence approach that provides customers with significant value-add solutions thus creating longer lasting relationships
Research is showing that BPM trends are going to see more organizations utilizing and relying on analytics to provide insights. These will be used to predict outcomes based on both historical data and current operations all leading to strategic planning and resource allocation.
Another final key component is the level of commitment. Transforming an organization into an adaptive enterprise is not easy and requires the support and commitment of key stakeholders to accelerate change in all levels.
How successful has your organization been with implementing a BPM strategy? We’re interested in learning about your findings.