Solix Call Center Solutions

For over 20 years, our highly skilled, 100% US-based agents have helped government agencies and businesses across many industries meet their demands, increase customer satisfaction and deliver a consistent brand message.

Customized Service Solutions

Understanding your business, your brand and your customers is vital to develop a successful program. Solix brings together a team of best-in-class call center experts to design end-to-end customized programmatic and scalable solutions, simplify complexity and reduce risk in compliance with all regulatory standards to achieve your business objectives. Our highly trained customer care call center agents work as an extension of your brand to provide a consistent, professional experience with every connection. Our personalized support, dedicated account managers and robust training ensure quality connections with integrity from start to finish.

Consumer Engagement

  • Inbound/Outbound Call Services
  • Member Education

Program Management

  • Minimize Waste, Fraud & Abuse
  • Certified CSR’s

Specialized Teleservices

  • Live Agents
  • Automated & IVR

Eligibility Determination

  • Application Intake
  • Application Processing

Regulatory Compliance

  • PCI Compliance
  • PII/HIPAA Compliance

Fulfillment, Mail Intake & Scanning

  • Mail Processing
  • Document Digitization

Program Services

  • Lifeline Eligibility & Recertification
  • Dependent Eligibility Verification
  • Disaster Recovery
  • Consulting Services
  • Health Insurance Program Administration
  • Customer Care Call Center

 

Contact a Solix Customer Care Representative