The Solix Blog

Insights and innovation from Solix, Inc., an industry leader in connecting people to programs for essential government and commercial services.

Business Process Management

Can BPM Become a Game Changer?

December 7, 2016 by Bill Colacurcio

There are many theories around what qualifies as a good approach to business process management. We find strategic alignment most interesting as the primary linkage between organizational priorities and enterprise processes, enabling achievement of business […]

Customer Care, Service Delivery

The Customer is Always Right…NOT!!

December 1, 2016 by Carolyn Flowers

For anyone who is in a service role, you’ve probably heard, “The customer is always right.”  It’s been a coined phrase for so long, customers seem to swear by it.  However, I’m not so sure […]

Healthcare

To Go or Not To Go: Where are You Covered?

November 23, 2016 by Bill Colacurcio

We think it’s safe to say that in your lifetime either through parenthood or as a child you have paid a visit to the emergency room for something that a simple band aid or ace […]

Service Delivery

Baseball Mom: The Power of Perspective

November 21, 2016 by Janette Alexander

When my son was very young and learning to play baseball he became increasingly frustrated.  He had a good eye and could always hit the ball.  Usually, it was only to the infield or maybe […]

Project Management

The Importance of Data Direction

November 4, 2016 by Glen Post

It didn’t take me very long to get used to him and even less time before I learned that I could trust him completely. I think of him as my gremlin. The voice is very […]

Healthcare

Telemedicine, Finally a Promising Future

November 2, 2016 by Bill Colacurcio

Healthcare systems are finally paving the way to connect patients with physicians more than ever. It’s been estimated that at the end of 2016, over 60% of healthcare providers will offer telemedicine services which is […]

Project Management

Considering an Active Subject Line

October 21, 2016 by Glen Post

Some folks are Tigger people; some are Eeyore fans, while most of the masses just love Winnie-the-Pooh.  I don’t know many people who love Rabbit, but I do have several friends who act an awful […]

Disaster Recovery & Resiliency

Work Like The Boss: Consulting Your Audience

October 5, 2016 by Donna Boyce

A colleague recently attended a concert and returned to the office with renewed energy and enthusiasm for life and work.  John shared how inspiring he found the performance. The musician is not a youngster, but […]

Project Management

Proj-Mng-Opoly: Standardizing the Project Management Game

September 23, 2016 by Glen Post

It was the week between Christmas and New Year.  I got the call.  It’s that call I love getting. “Come play!” My godson, Kyle, is the oldest of three game-loving children born into a game-loving […]

Disaster Recovery & Resiliency

Public Private Partnerships in Disaster Recovery NIST Community Resilience Stakeholder Panel

September 16, 2016 by Donna Boyce

Disaster recovery and resiliency include a broad range of activities, with diverse participants working together to strengthen communities.  To be as prepared as possible, local communities face the often daunting task of combining planning, community […]